Refund & Cancellation Policy

Refund & Cancellation Policy

At MPRINTZ, we strive to provide exceptional printing services. This policy outlines our cancellation and refund procedures to ensure transparency and customer satisfaction.

1. Cancellation Policy

1.1 Before Production Starts

• Free Cancellation (100% Refund): Orders can be cancelled for FREE with 100% refund if cancelled within 24 hours of order placement
• Before Confirmation: If cancelled before order confirmation email, full refund will be issued within 5-7 business days
• After Confirmation but Before Production: 50% refund (minus 50% cancellation charges) if cancelled within 24 hours after order confirmation

1.2 After Production Starts

• No Refund: Once production has begun, orders cannot be cancelled. NO REFUND will be issued.
• Partial Completion: If order is partially completed, no refund will be provided. The partial goods will be delivered.
• Production Confirmation: Our team will send a "Production Started" notification via email when work begins.

1.3 Custom Orders

• Custom or personalized orders cannot be cancelled after order confirmation
• Custom designs are non-refundable once production commences
• Design revisions must be requested before the "Production Started" notification

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable in the following cases:

• Manufacturing Defects: If the delivered product has defects in printing quality, binding, or materials
• Wrong Item Delivered: If wrong product is sent due to our error
• Non-Delivery: If the order is not delivered within the promised timeline without any communication
• Payment Issues: If payment was deducted but order was not confirmed
• Cancellation Before Production: As per cancellation policy above

2.2 Refund Process

• Damage Claim: Customers must report any defects within 48 hours of delivery
• Photo Evidence: Clear photos of the damaged/defective items must be provided
• Verification: Our team will verify the claim and assess the damage
• Replacement or Refund: We will offer either a replacement or refund based on the situation
• Return Shipping: MPRINTZ will provide a return label for defective items (customer shipping for other reasons)

2.3 Refund Timeline

• Refund claims must be filed within 7 days of delivery
• After verification, refunds will be processed within 5-7 business days
• Refund will be credited to the original payment method
• Bank processing time may take additional 2-3 business days
• For UPI/Card payments: 2-5 business days to reflect in account
• For Bank Transfers: 5-7 business days to reflect in account

2.4 Non-Refundable Items

• Orders completed without defects or issues
• Products ordered by customer specifications that match the order
• Items damaged due to customer mishandling after delivery
• Orders cancelled after production has started
• Shipping charges (unless shipping was our mistake)
• Color variations due to screen display or natural printing variations (±2-3%)

3. Replacement Policy

• Free Replacement: MPRINTZ will provide a free replacement for defective or damaged items
• Processing Time: Replacement orders will be produced and shipped within 5-7 business days
• Defect Verification: Replacement is provided only after verification of manufacturing defect
• One-Time Replacement: If replacement also has defects, full refund will be offered
• Return Condition: Original defective item should be returned in as-received condition

4. Special Conditions

4.1 Bulk Orders

• Bulk orders have specific cancellation and refund policies discussed at the time of order
• Custom pricing and terms apply to bulk orders
• Cancellation requests for bulk orders require written approval from management

4.2 Corporate Orders

• Corporate orders follow the standard cancellation and refund policy unless a custom agreement is in place
• Invoice-based payments may have different terms
• Cancellation requests require authorization from the authorized signatory of the organization

4.3 Seasonal/Promotional Orders

• Orders placed under promotional discounts cannot be cancelled for a refund of the discount
• Refund will be issued at the promotional price, not the original price
• Limited-time offers are non-refundable once accepted

5. Non-Compliance with Policy

If an order is used or misused in any way that violates our Terms & Conditions or this policy, MPRINTZ reserves the right to decline refund or replacement requests. This includes:

• Using MPRINTZ products for fraudulent or illegal activities
• Reselling MPRINTZ products as the customer's own work
• Physical damage caused by customer negligence
• Claims filed beyond the stipulated timeframe

6. Dispute Resolution

• All disputes regarding refunds or cancellations will be handled by our customer care team
• Decisions made by MPRINTZ management are final and binding
• Escalation requests can be submitted to our owner for review
• All disputes are governed by the laws of India and jurisdiction of Bangalore courts

7. How to Request a Refund or Cancellation

8. Contact Us